Customer Care FAQs

1. How do I place an order?

• Ordering from FunMular is simple! Just browse our website, select your favorite costumes, and add them to your cart. Then, proceed to checkout, provide your details, and confirm your order.

2. What sizes are available?

• We offer a wide range of sizes, from small to extra-large, to accommodate all body types. Check our size chart for accurate measurements and guidance.

3. How do I know if a costume will fit me?

• Our size chart provides detailed measurements for each size. Measure yourself carefully and compare to the chart to find the perfect fit.

4. Can I return or exchange a costume?

• Yes, we accept returns and exchanges within a specified timeframe. Please review our Returns & Exchanges policy on our website for detailed instructions.

5. How long does shipping take?

• Shipping times vary depending on your location and the shipping method you choose. Standard shipping usually takes 5 to 8 days, while expedited options are available for quicker delivery.

6. Do you ship internationally?

• Absolutely! We ship our costumes worldwide, bringing the joy of FunMular to customers across the globe.

7. Can I track my order?

• Yes, you’ll receive a tracking number once your order is shipped. You can use this to track your package’s journey to your doorstep.

8. What payment methods do you accept?

• We accept all the major credit cards, debit cards, TT transfer,and PayPal for secure and  convenient payment.

9. Are the costumes of high quality?

• Absolutely. FunMular is committed to delivering top-quality costumes crafted with attention to detail and durability in mind.

10. How do I care for my costume?

• Care instructions are provided with each costume. Generally, hand washing or delicate machine washing and air drying are recommended to prolong the life of your costume.

11. Can I cancel my order?

• You can request an order cancellation within a certain timeframe after placing the order. Contact our customer service for assistance.

12. Do you offer wholesale or bulk discounts?

• Yes, we offer wholesale pricing for bulk orders or B2B Business. Reach out to our sales team for more information.

13. What if I have a specific costume idea in mind?

• We’d love to hear your ideas! Contact our customer service or design team to discuss custom costume options.

14. How can I contact customer support?

• Our friendly customer support team is ready to assist you. You can reach us through the Contact Us page on our website or by emailing support@funmular.com.